Question: Is there a banking ombudsman in Spain?

The link to the area for information for making a claim, in Spanish only. You should first make the complaint in writing at the bank where you have a complaint. Giving the bank a period of time to answer, say 14 days before you take the claim to the Bank of Spain.

How do I complain about a bank in Spain?

How to submit a complaint

  1. Complain to your bank. MANDATORY REQUIREMENT. Submit a written complaint to your bank’s Customer Service Department or Ombudsman . …
  2. Submit the complaint to the Banco de España. Online (in Spanish)

Does Spain have a financial ombudsman?

As a consumer you have the right to complain against a credit or financial institution in case you are not satisfied with the products or services provided.

3. Contact your national competent authority or Ombudsman.

Country National Competent Authorities
Spain Bank of Spain

How do I complain to the Banking Ombudsman?

One can file a complaint with the Banking Ombudsman simply by writing on a plain paper. One can also file it online at (“click here to lodge a complaint”) or by sending an email to the Banking Ombudsman. There is a form along with details of the scheme in our website.

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Where can I complain about bank problems?

Where can I complain if I have a problem with my Bank? You can raise your grievance on the Digital Complaint Management System (CMS) Portal: This this is the unified portal for Banking, NBFC as well as Digital Transactions related grievances.

Who regulates banks in Spain?

The Bank of Spain is the national banking authority, responsible for supervision of Spanish banks. However, since the implementation of the SSM, it shares supervision duties with the European Central Bank (ECB).

How do I denounce a company in Spain?

How do you denounce? 1. In writing, by submitting a written document, which must be signed by the person submitting the accusation, or if the person cannot present the complaint, by another person Who at their request, will sign it.

How do I report a bank to the Central Bank?, or call +234 7002255226. Customers can lodge a complaint directly on the CBN website via this link. Customers can also choose to write a letter addressed to the director, Consumer Protection Department, Central Business District, Abuja.

Where do I file a complaint against Revolut?

If you have a complaint, the best way to contact us is via the in-app chat or via the web browser chat and speak with one of our support agents. Alternatively, you can submit a complaint via our online form or via email at

How do I complain about a bank UK?

If you’ve gone through your bank or building society’s complaints procedure and they haven’t been able to help you, you can make a complaint to the Financial Ombudsman Service. You can also contact the Financial Ombudsman Service’s consumer helpline on 0800 023 4 567 or 0300 123 9 123.

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What can the Banking Ombudsman do?

The Financial Ombudsman Service is a not-for-profit, non-government organisation that resolves disputes quickly and efficiently, providing a cheaper alternative than going to court.

What are the grounds on which the Banking Ombudsman can receive and consider any complaint?

Here are the grounds under which you can raise a complaint with the banking ombudsman;

  • Inordinate delay in the payment, or non-payment, delay in collection of cheques, drafts, bills etc.
  • Bank not accepting, small denomination notes, and/or coins without any sufficient cause, and charging commission in respect thereof.

How long does bank ombudsman take to make a decision?

After a receipt of complaint, the Banking Ombudsman will try to settle the complaint through conciliation (agreement) between the aggrieved parties. If a complaint is not settled by an agreement within a period of one month, the Ombudsman proceeds to pass an award.

Which bank has most complaints?

The four banks with the largest number of banking-only complaints included Bank of America with 3,292 complaints followed by JP Morgan Chase (2,769), Wells Fargo & Company (2,324) and Citigroup (1,083).

Is Banking Ombudsman consumer friendly?

The RBI’s banking ombudsman is a fast, tech-friendly redressal mechanism. However a lot of the complaints made to it are rejected or dismissed, often on technical grounds. Consumers should go through the legal provisions of the Ombudsman Scheme before approaching this body or consult a legal professional.

How do I take legal action against a bank?

You should first file a police complaint against them. Secondly you should file a complaint with consumer forum and thirdly you should file a complaint with ombudsman which will take a strict action against just mal practices.

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